Transaction & Order Management

UX Study

 
 

The Problem:

For any online marketplace, a key feature for buyers and sellers is the ability to plainly view their order history in detail.

order history: a transaction & payment vew

When designing an order history, however, there are a few unique considerations:

- orders can be as simple as one item from one seller, or quite complex with dozens of items from multiple sellers
- the payment on orders with multiple sellers are split into, and disbursed as, multiple smaller payments
- disputes and reverse-money movement can occur at the order or item level

Because of these complexities, designing a straightforward experience is not a simple task.

Hence… this UX Study.

 

To start, we began by defining a few requirements:

As a buyer or seller:

  • I need a view that allows me to search my orders

  • I need to be able to click into each order to view more details

  • I need a view of the movement of funds related to the order

  • I need a view of the movement of funds related to single items

We then start into designing wireframes, guided by the above.

 

I need a view that allows me to search my orders

We start with a high-level view of the order history, displaying order “cards” in a chronological order.