Transaction & Order Management
For any online marketplace, a key feature for buyers and sellers is the ability to plainly view their order history in detail.
order history: a transaction & payment vew
When designing an order history, however, there are a few unique considerations:
- orders can be as simple as one item from one seller, or quite complex with dozens of items from multiple sellers
- the payment on orders with multiple sellers are split into, and disbursed as, multiple smaller payments
- disputes and reverse-money movement can occur at the order or item level
Because of these complexities, designing a straightforward experience is not a simple task.
Hence… this UX Study.
To start, we began by defining a few requirements:
As a buyer or seller:
I need a view that allows me to search my orders
I need to be able to click into each order to view more details
I need a view of the movement of funds related to the order
I need a view of the movement of funds related to single items
We then start into designing wireframes, guided by the above.